I was delivering a workplace sensitivity training program last week.  The main point of the program is to develop self-awareness.  We discussed what it means to be self-aware – to really know and understand why you think and feel the way you do.  We also cover the compliance issues, such as harassment and discrimination.  But…

Accountability.  Merriam-Webster defines accountability as an obligation or willingness to accept responsibility or account for one’s actions.  It’s about owning it – whatever itmay be.  My 9-year-old daughter forged her dad’s signature on a test (a test she aced, by the way), because she had already forgotten twice to ask one of us to sign it, and she didn’t want to get…

Rolling Stone reporter Sabrina Rubin Erdely teaches us a lesson in crisis and brand management.  Sabrina Rubin Erdely issued a statement on April 5 in the wake of the publication’s retraction of her 2014 article entitled “A Rape on Campus.” She immediately owned her mistakes in the very first sentence, stating “[t]he past few months…have been…